FAQ's

We prefer that owners don't stay for their dogs groom with us as normally they behave much better with fewer distractions and we like to build our own relationship with them. We want them to trust us and enjoy their groom - they're in good hands and we will always call if you are needed.

The best way to book in is to call us on 0203152852. You can also message us on Facebook or send us an email.

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Please note that if we don't answer, we may be with a dog but if you leave us a message we will call you as soon as we can

Full payment for an appointment cancelled within 24 hours or a "no show" will be required before a new appointment can be booked. This is to cover our loss of income and time.

Clients over 15 minutes late will be counted as a 'no show' and will require full payment of the appointment fee before a new appointment can be booked. We rely on clients being on time so we can do our jobs smoothly and really appreciate your cooperation.

Matted coats are a breach of The Animal Welfare Act 2006. Under no circumstances will we spend longer than 15 minutes de-matting a coat or putting your dog through any discomfort. The kindest thing to do in the case of a matted pet is to clip them on a very short length.

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This can take extra time and may incur and extra fee to cover this.